Frequently Asked Questions

Click on the questions below to reveal answers and additional links to more thorough articles and resources.

Trial & New Accounts

Our Free 14 Day Trial includes up to 2 devices and all Premium Features activated during the initial 14 days.

During or after your trial, you can select a plan that works for you, apply any coupons to annual plans and continue your service.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

When you sign up, you will receive a series of emails with information on help and resources. You will also have access to our support site with access to knowledge base articles, videos, and support solutions. Premium members can also open up support tickets via their parental dashboard, chat, or call their support line 24/7/365. Netsanity prides itself on USA-based support with helpful agents and resources. Experience the difference.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

Coupons may be used at checkout for most annual plans. Watch our social media. We update FaceBook and Twitter often with great last-minute coupons!

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

Purchasing

Yes. Once you purchase a license, you will have access to your secure parental dashboard. Simply go to your Manage Subscription link to perform any upgrades or downgrades – instantly!

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

Absolutely! If you are a current subscriber and wish to change your subscription to another monthly plan or annual plan, or downgrade/upgrade your licenses, simply visit your parental dashboard and click the Manage Subscription link to make your requested changes.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

We are very passionate about our service. Our expectation is that we deliver a great service at a fair price. We encourage our new users to try our service with zero obligation. Every new plan comes with a free 14-day trial without the need for a credit card, so you can fully evaluate our service for your family. If you are not 100% satisfied, feel free to not enter any billing info and your account and devices will eventually be purged.

Netsanity does NOT require a credit card to fully evaluate our service! We never store your credit card info. We also do not accept prepaid cards.

During the first 14 days, you are able to evaluate all the Premium Features and enroll up to 2 devices with no credit card and absolutely no billing. Pricing and Features are listed here.

Anytime during the trial, you may upgrade to a  Premium monthly or annual plan to have uninterrupted service. Once the trial is completed and you have not entered a valid credit card and selected your plan, your service will not work until a billing profile is created. You can also choose a Lite plan as your active plan during or after your trial – a Lite plan has limited features and coupons cannot be used to discount annual Lite Plan purchases.

If you are looking to purchase volume licenses or have a special case, feel free to send us a note via our contact form and we will try to accommodate.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

Netsanity will not...

No, Apple does not allow the “blocking” of iMessages. However, iMessages can be disabled if the Apple device is “Supervised”. Parents with a MAC can self-supervise their child’s Apple iOS devices and then use Netsanity to wirelessly hide the iMessaging app. Details on supervision can be found here.

For now, parents can use Netsanity’s Screenlock feature to disable all access, including iMessage in conjunction with Timeblocker or as a stand-alone function.

Additionally, if a parent also has an iOS device, they can add the child’s device to their iCloud account and see all iMessages sent and received by the child. This is free and a great feature for younger kids, especially if they only have Wi-Fi enabled devices.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

General

Some users have expressed an interest in monitoring an adult’s device. This is allowed and possible. As long as you have permission to install the service on another adult’s device, you will have the full capability to set policies for categories, time blocking, etc.

While there are some benefits to using the built-in parental control features in iOS, many are either too restrictive or do not cover the needs of most parents. You have no way to control internet access by a schedule for instance. Blocking the internet remotely is impossible using the built in functions. Most changes need to made while having physical access to the device. Also, making a decision on various categories or specific apps, especially remotely, is not possible. See this article here on iOS parental controls standard on iOS8.

A user, if they have physical access and permissions to the device, can always re-install a new fresh version of Apples’ software. This however, is a 2 hour process and they would need to rebuild their settings and restore from a backup. After which, the parent, in about 10 seconds, would re-enroll the device and the Netsanity service would be restored – so it is not a practical way to uninstall Netsanity.

No – our service does not need some hack around iCloud or a JailBreak to work

Nope! Stay away from Jailbreaking or “rooting”! Our service is incorporated into the operating system, so nothing needs to be done. As long as the device has Apple iOS 7.x – iOS 12.x, or a Samsung Android 5 – 7.1.2, you are all set! To see how we differ, look at our comparison table.

When you sign up, you will receive a series of emails with information on help and resources. You will also have access to our support site with access to knowledgebase articles and support solutions. Premium members can open up tickets via their dashboard 24/7.

No, our service is 100% mobile and cloud-based. We don’t require a router at home.

A router-based solution at home requires the device to be connected to that router for protection, which is not very reliable. Also, it can be easily turned off or bypassed by the child.

Netsanity can be installed and activated on your child’s device in minutes and you can be anywhere when you set it up!

Netsanity appreciates Apple’s recent announcement in adding parental control features to the latest iOS 12 release. Netsanity is in its 5th year and has always lobbied for more industry support to help us protect kids. We are happy that Apple has finally agreed with us and is adding more capabilities to iOS and allowing parents more granular control.

The majority of the new capabilities that Apple has introduced work in concert with Netsanity’s core features. The addition of these new Apple controls with Netsanity’s proven transparent content filtering, and device controls will allow parents to get more data, block porn, lock down dangerous apps, and manage screen time. Netsanity also offers seamless solutions for Android Samsung devices that can work for families who manage different platforms.

Our customers love Netsanity’s ability to provide transparent protection with core features like YouTube and Google safesearch capabilities; our ability to remotely put the device in a “timeout”, block 30+ website categories, lock the screen, prevent screenshots, get details of website activity, and much more!

Most importantly, Netsanity continues to offer its customers amazing customer service with customers being able to access our customer service agents in the US to talk, chat, or email with their issues. We even offer this service to new customers who are in a trial. We call this Netsanity Concierge.

Read Our Full Review Here

Features

There are many differences in how Netsanity works versus a typical parental control or monitoring app. Here are some of the most significant differences: Most apps are “safe browsers”. They work by replacing the default Apple iOS Safari browser. While a child using a safe browser will be protected from certain content, only 12% of children access the internet via web browsers. The vast majority of interaction between children and the internet are done via apps and not web browsers. So, assuming your child never uses any internet apps, a safe browser is only marginally effective. Additionally, an app has to be resident and many have limited or no functionality after a reboot and sometimes have to be re-started by the parent.

An app can be helpful to provide reporting and GPS information but, again, that is marginally effective if the child can use any internet-enabled app at any time. Unless physically restricted to the device, most apps can be uninstalled by anyone. If the parent chooses to disable this ability using restrictions, then every time a child needs to download a benign app, the parent will need physical access to the device and change the restriction settings back again. Performing this task is very time consuming and assumes that parent/child is always tethered to each other and can conveniently toggle these features back and forth. Netsanity uses corporate security to make it difficult to remove and even if done, will notify the parent in minutes.

When apps have bugs or need features added, one must download a new version of the app and/or wait for the bugs to be fixed. With Netsanity’s cloud-based iOS parental controls, features and functions are added real-time in our cloud, and any required fixes are done live, and often,  without even the knowledge of either the parent or child.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

We regularly update our list of apps available via our Appblocker and Gameblocker. Click the link to find our apps and games that Netsanity can block using Netsanity’s Appblocker.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

If you are using our Appblocker feature – No. Once you block an app using Appblocker, that app will no longer be able to function. While it will remain visible on the screen and be able to be launched, it will not communicate with its servers and as such, will not be usable.

A feature, HideApps, which is part of our Timeout options, will hide most apps completely. A parent can accomplish this remotely and have it take effect in seconds. More details on the use of HideApps can be found here: HideApps Use.

If your child has a Samsung mobile device,  you do have the capability of disabling any app completely from the child’s screen.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

New! Our feature locate is now available for iOS and Android.

When managing an iOS device, Netsanity is not installed as an app on the enrolled device at this time, so location is based on cellular towers internet addresses, so it is not as exact as GPS. iOS device location can always be obtained for free by enrolling the device into iCloud and enabling location access.

For Android Samsung devices, Netsanity can utilize GPS location as long as location services are turned on.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

No, very similar but there are couple differences. On Android timeout is a single click feature. By toggling it on – meaning your child is in a “timeout” – all Internet access and apps will be disabled including SMS texting. On Apple, timeout comes with a couple customizations. You can have timeout either: disable all the internet to the device or you can block the internet PLUS one of the following: locking the screen completely or hiding all the apps on the phone. This lets you decide what type of timeout is appropriate for your child or teen.

Compatibility

Netsanity supports the latest iPhone, iPad, and iPod Touch devices using iOS 8-12+

We recommend the following Apple Mobile Devices to run at least iOS 8

  • iPhone 5, iPhone 5S, iPhone 5C
  • iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6S Plus
  • iPhone 7, and 7 Plus
  • iPhone 8, 8 Plus
  • iPhone X/XS/XR
  • iPhone SE
  • iPad 3, iPad 4, iPad Air, iPad Mini, iPad Mini 2, iPad Pro
  • iPod Touch 5G

Additionally, you can use iPhone 4S & iPad 2 if you are running iOS 7

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

Certain schools which allow children to BYOD (Bring Your Own Device) to school, strictly firewall their traffic due to local or country policies. Individual schools may block all traffic except certain websites or categories. Since Netsanity needs a VPN connection to its servers to filter content, certain schools may effectively prevent access to Netsanity’s ability to provide content filtering. We work with schools to address this and are happy to talk to your school.

Additionally, customers can use our new SafeWifi feature can be used to bypass areas where VPN is blocked. More information can be found SafeWifi on our support site.

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

Netsanity works on any service that connects to the internet. As long the device has Wi-Fi (802.11a/b/g/n; 802.11n on 2.4GHz and 5GHz) , 3G, 4G, LTE; GSM/EDGE; UMTS/HSPA+;  DC-HSDPA; CDMA EV-DO Rev. A and Rev. B (CDMA models only); LTE3 and has an active Internet connection, the device is protected!

*Some businesses like schools, government, and certain countries may block VPN (Virtual Private Networks). VPN is required for Netsanity to function. (SafeWifi may be used to bypass VPN in trusted safe WiFi areas like schools.)

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

Yes. If the enrolled mobile device has internet access, you can use Netsanity with most WiFi and carrier networks.

*Some businesses like schools, government, and certain countries may block VPN (Virtual Private Networks). VPN is required for Netsanity to function. (SafeWifi feature can be used to bypass areas where VPN is blocked)

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

Not yet! We are rolling out a version for the Apple desktops and MacBooks. Stay tuned!

Try Netsanity now with a premium 14-day Free Trial. No credit card required. Click here to create your account and start your trial. Then, activate your child’s device in a few minutes and start enjoying the power of Netsanity today!

Android

We are happy to announce that our service is now available on Android Samsung devices. Check out our brand new Android parental controls. Take advantage of our core features plus extra capabilities specific to Android like Blocking Texts, Managing data and stopping calls.

Stopping calls is now a feature included with Netsanity for Android.  Via your parental dashboard you can block ALL calls, or from specific numbers or contacts. Emergency calls are allowed.

Netsanity does not block any access to the phone capability of the iPhone. For iOS, access to calling is always preserved and allowed. Our timeout feature can be used to lock the screen to prevent calling, except emergency calls.

Yes, only on Android.  You can block SMS texting completely or just for specific contacts via your parental dashboard. More detail on that can be found in our latest release guide here.

iOS devices do not have this capability. However, there are many internet-based “texting” apps. We include many of these in the Appblocker and as such, can block many of these services.

Also, our Screenlock option included in Timeout can be used to remotely lock the child’s screen. Depending on the type of iOS device used, parents have the ability to lock the screen ad-hoc or in parallel with our Timeblocker scheduler. When the screen is locked using Netsanity, the user will not be able to text nor use any other apps until a passcode is entered to unlock the device.

Netsanity for Android will be supported on Samsung mobile devices. Samsung devices on Android OS 5.0 7.0 7.1.2 are supported.  The latest formation can be located here.

The latest version of Netsanity introduces Android support for Samsung devices. This version allows for unique capabilities for parent with children’s owning Samsung devices.

Capabilities include: